Refund & Cancellation Policy

1. Flight & Airline Ticket Cancellations

• Refundable Tickets: Refunds are processed strictly as per the operating airline's fare rules and cancellation penalty tiers.
• Non-Refundable Fares: Taxes and statutory airline fees eligible for recovery will be claimed and refunded to you in full.
• Flight Rescheduling: In the event of airline schedule disruptions or cancellations, our team facilitates full refunds or alternate re-accommodation free of operational charges.

2. Hotel & Villa Stays Cancellation

• Free cancellation deadlines set by individual hotels and private villas will be clearly highlighted in your booking quotation.
• If cancelled before the supplier deadline, the full room tariff refunded by the property is remitted to your bank account within 3 to 7 working days.

3. Vihoo Professional Consultancy Fees

• Before Itinerary Generation: 100% refundable if the consultation request is cancelled before itinerary drafting begins.
• After Itinerary Delivery & Quotation: The initial consultation fee covers professional research, AI route mapping, and documentation, and is non-refundable once custom plans have been delivered.
• Trip Rescheduling: If your journey is postponed, your consultancy fee credits remain valid for up to 12 months for any future destination.

4. Refund Processing Timeline

Once approved by the underlying supplier (airline, IRCTC, or hotel), funds are credited back via the original payment method:

• UPI & Net Banking: 2 to 4 working days.
• Credit / Debit Cards: 5 to 7 working days (subject to bank clearance cycles).
• Direct IMPS / NEFT: 24 to 48 hours upon supplier settlement.